Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ZeroPrompt’s websites, apps, and related services (the “Service”). The Service is operated by KNM LABS PTY LTD (“ZeroPrompt”, “we”, “us”, “our”).

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

• Prompt: any text, instructions, context, files, or other content you create, import, store, or share using the Service.
• Private Prompt: a Prompt configured not to be publicly visible to other users.
• Public Prompt: a Prompt you intentionally make public (e.g., visible on an explore/discovery page or otherwise accessible beyond your account).
• Link-Shared Prompt: a Prompt shared via a link you provide to others. Depending on your settings, recipients may be able to view and/or copy it.
• User Content: your Prompts and any other content you submit to the Service.
• We/our content: the Service software, design, branding, and any content we provide (excluding User Content).

2. Eligibility

The Service is not directed to children. You must be at least 16 years old to use the Service (or older if required by your local law). By using the Service, you represent that you meet these requirements.

3. Accounts and Security

You agree to:

• provide accurate account information,
• keep your credentials secure, and
• notify us promptly of unauthorised access.

You are responsible for activity that occurs under your account.

4. Plans, Billing, and Refunds

4.1 Paid Plans

Pricing, plan features, billing cadence, and taxes (if applicable) are shown at checkout or in the Service and may change over time.

4.2 Billing and Renewal

If you purchase a subscription, you authorise us (via our payment processor) to charge your selected payment method on a recurring basis until you cancel.

4.3 Cancellations

You can cancel at any time through your account settings or the method shown in the Service. Cancellation stops future renewals; access may continue until the end of the current paid period.

4.4 Refunds and Consumer Rights

Refunds are provided where required by applicable law. Except where required by law, fees are non-refundable (including for partial periods). Nothing in these Terms limits non-excludable consumer guarantees (including under the Australian Consumer Law).

5. User Content, Ownership, and Licences

5.1 Your Ownership

You retain ownership of your User Content.

5.2 Limited Licence to Operate the Service (All Prompts)

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce, process, transmit, and display your User Content only as necessary to:

• provide and maintain the Service (including syncing and displaying your Prompts according to your settings),
• secure the Service and prevent abuse,
• enforce these Terms,
• comply with law, and
• improve the Service through aggregate and de-identified analysis (where practicable).

Important trust limitation: We do not claim ownership of Private Prompts, and we do not publish, market, or present Private Prompts as our own work.

5.3 Public Prompt Licence (Featuring and Promotion)

If you choose to make a Prompt public, you grant us a non-exclusive, worldwide, royalty-free licence to display, distribute, and feature that Public Prompt:

• within the Service, and
• in materials that promote or explain the Service (e.g., product pages, documentation, and screenshots).

Where reasonably practical, we will attribute Public Prompts to the creator.

If you unpublish a Public Prompt, we will stop featuring it going forward. Copies may still exist:

• with people who previously accessed it,
• in third-party caches/search engines, and
• in backups for a limited period (see Privacy Policy retention).

5.4 Licence to Other Users (Public and Link-Shared)

If you make a Prompt Public or Link-Shared, you grant each recipient/user a non-exclusive licence to access, view, and copy that Prompt for their personal or internal use. You understand that we cannot control what recipients do after they access your Prompt.

5.5 Private Prompt Non-Reuse Commitment

We will not use Private Prompts as public examples, marketing material, or featured content. Any staff access is limited to the purpose-bound cases described in Section 7.

6. Acceptable Use (Your Responsibilities)

You agree not to upload, store, generate, or share content that:

• is illegal or facilitates illegal activity,
• contains CSAM,
• contains malware/exploits or instructions intended to compromise systems,
• infringes intellectual property, privacy, or other rights,
• is defamatory, harassing, or unlawfully discriminatory.

Do not store highly sensitive information (passwords, private keys, API secrets, or confidential personal data) in Prompts. If you do, you do so at your own risk.

7. Safety, Moderation, and Enforcement

7.1 Automated Scanning (Including Private Prompts)

To protect users and the Service, we automatically scan Prompts (including Private Prompts) using classifiers, keyword detection, and similar techniques to detect:

• CSAM and other illegal content,
• malware/exploits and abuse patterns,
• content that violates these Terms.

Automated scanning is for safety and service integrity. It does not mean we publish or market Private Prompts.

7.2 Limited Human Review (Purpose-Bound)

We do not routinely read Private Prompts. Human review may occur only when:

• automated systems flag a Prompt for potential violation,
• you request support and the Prompt is needed to resolve the issue, or
• safety, abuse, or legal review is required.

Access is restricted to authorised personnel and limited to the minimum necessary for the specific purpose.

7.3 CSAM and Illegal Content

If we detect or are notified of CSAM or other illegal content, we may:

• remove or restrict access immediately,
• suspend or terminate accounts,
• report to relevant authorities where required or appropriate, and
• preserve related data where legally required.

7.4 Enforcement and Appeals

We may remove content, restrict sharing, or suspend/terminate accounts where we reasonably believe:

• these Terms are violated,
• the Service or users are at risk, or
• we must do so to comply with law.

Where reasonable and lawful, we will provide notice and an opportunity to appeal. In urgent or severe cases (e.g., CSAM, malware, active abuse), we may act without notice.

To appeal an enforcement decision, contact [email protected] with your account email and relevant details.

8. Copyright and Rights Complaints

If you believe content on the Service infringes your rights, email [email protected] with:

• identification of the work and the allegedly infringing content,
• your contact details, and
• a brief explanation of your claim.

We may remove or restrict content while we review.

9. Our Intellectual Property

The Service (software, design, branding) is owned by or licensed to us. You may not:

• copy, modify, or create derivative works of the Service,
• reverse engineer or attempt to extract source code (except where permitted by law),
• resell or provide the Service to third parties as a bureau service,
• scrape or bulk export in a way that harms the Service or violates these Terms.

10. Third-Party Services

We use third parties to operate the Service, including:

• Clerk (authentication),
• Stripe (payments),
• Google Analytics 4 (analytics).

Your use of those services may be subject to their terms. We are not responsible for third-party services outside our control.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that scanning or moderation outcomes will be error-free.

Nothing in these Terms excludes non-excludable guarantees under applicable consumer law.

12. Limitation of Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages; and
• our total liability for claims related to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

This clause does not apply where liability cannot be limited by law.

13. Indemnity

To the extent permitted by law, you agree to indemnify us from claims and expenses (including reasonable legal fees) arising from your User Content or your material breach of these Terms.

14. Termination and Data After Termination

You can stop using the Service at any time. We may suspend or terminate access as described above.

After termination, we may delete or de-identify User Content according to our retention practices, except where we must retain it for legal, security, or dispute-resolution purposes (including limited backup retention).

15. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (e.g., within the Service). Continued use after the effective date means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of the courts located in NSW. This does not limit any consumer rights you may have under mandatory local law.

17. Contact